Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Please only submit ONE issue or Request per ticket.
RPM Technical Support Requests
Support Request for issues specific to RPM devices and set up
We’re sorry to hear that you are experiencing technical issues - by opening a ticket below and providing the relevant information we will have a specialist investigate the issue and resolve it as soon as possible.
If you do not have an email or do not wish to be contacted at it please put "no@email.com" in the "Email confirmation to" field.
Required fields are marked with an asterisk*
{"xsrfToken":"35c146fe8085b83935cb51c18dda8b19b52f6de0_lout","branding":{"id":"3","key":"msd","name":"Mozzaz Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0096cf","headerLinkHoverBGColor":"#0096cf","headerBadgeColor":"#0096cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3e7fc40a-9ff3-430f-bc89-278cf5f4a015/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQ3Mjg0Yi1lNTFmLTQxNjctYjdlZi05NDc4YWFkZDY0ZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlN2ZjNDBhLTlmZjMtNDMwZi1iYzg5LTI3OGNmNWY0YTAxNSI6WyJyZWFkIl19LCJleHAiOjE3NzY3NzAwMjIsIm5iZiI6MTc3Njc2OTQyMn0.WcUshQAs0wVoipJrNwOzyRxR1U2WGyiGzqyUHwvKpBQ&client=0347284b-e51f-4167-b7ef-9478aadd64fa&mode=fit","logoId":"3e7fc40a-9ff3-430f-bc89-278cf5f4a015","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mozzaz Service Desk ","sharedPortalName":"Mozzaz Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Mozzaz Service Desk ","sharedPortalName":"Mozzaz Service Desk","localeDisplayName":"English (United States)"},"ko-KR":{"sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00adef","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/27f38a52-6ac6-45ca-8426-52365e9f3316/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQ3Mjg0Yi1lNTFmLTQxNjctYjdlZi05NDc4YWFkZDY0ZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI3ZjM4YTUyLTZhYzYtNDVjYS04NDI2LTUyMzY1ZTlmMzMxNiI6WyJyZWFkIl19LCJleHAiOjE3NzY3NzAwMjIsIm5iZiI6MTc3Njc2OTQyMn0.9G7LEcrcmPAp0LIGSsBJCvuaO2Yukm1K2IUDP9WStaQ&client=0347284b-e51f-4167-b7ef-9478aadd64fa&height=300&mode=fit","bannerMediaApiFileId":"27f38a52-6ac6-45ca-8426-52365e9f3316","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"msd","projectId":17500,"serviceDeskId":3,"name":"Mozzaz Service Desk","description":"<p>Please only submit ONE issue or Request per ticket.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"62","name":"General Support Request","descriptionHtml":"","callToAction":"General Support Request","introHtml":"<p>Please fill out the below information to open a ticket with the Mozzaz Support team.</p>","icon":13867,"iconUrl":"https://helpdesk.support.mozzaz.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13867","groups":[12],"key":""},{"id":"64","name":"RPM Technical Support Requests","descriptionHtml":"<p>We’re sorry to hear that you are experiencing technical issues - by opening a ticket below and providing the relevant information we will have a specialist investigate the issue and resolve it as soon as possible.</p>\n<p>If you do not have an email or do not wish to be contacted at it please put \"no@email.com\" in the \"Email confirmation to\" field.</p>","callToAction":"RPM Technical Support Requests","introHtml":"<p>Support Request for issues specific to RPM devices and set up</p>","icon":13855,"iconUrl":"https://helpdesk.support.mozzaz.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13855","groups":[12],"key":""},{"id":"63","name":"Support Request (Email)","descriptionHtml":"","callToAction":"Support Request (Email)","introHtml":"<p>Please fill out the below information to open a ticket with the Mozzaz Support team.</p>","icon":13870,"iconUrl":"https://helpdesk.support.mozzaz.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13870","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"12":[62,64]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b18f2035-9e00-3784-97ca-c4993397e02e","appLinkName":"Confluence (mozzaz.atlassian.net)","appLinkUrl":"https://mozzaz.atlassian.net/wiki","spaceKey":"MSD","spaceName":"Mozzaz Service Desk","spaceUrl":"https://mozzaz.atlassian.net/wiki/spaces/MSD","isServer":false},"labels":[],"projectKey":"MSD","serviceDeskId":3,"kbLinkDomainURLs":["https://mozzaz.atlassian.net","https://helpdesk.support.mozzaz.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQ3Mjg0Yi1lNTFmLTQxNjctYjdlZi05NDc4YWFkZDY0ZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNDcxNzcwOTY5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzY3NzA2MjEsIm5iZiI6MTc3Njc2OTQyMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.yHo1x0AAkVBSodbXzH-fT4zZDh3uRvkGFKCmYjW92ss","targetCollection":"upload-user-collection-471770969","endpointUrl":"https://api.media.atlassian.com","clientId":"0347284b-e51f-4167-b7ef-9478aadd64fa","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":64,"projectId":17500,"issueType":{"id":"10831","name":"Technical Support Request"},"form":{"name":"RPM Technical Support Requests","descriptionHtml":"<p>We’re sorry to hear that you are experiencing technical issues - by opening a ticket below and providing the relevant information we will have a specialist investigate the issue and resolve it as soon as possible. </p>\n\n<p>If you do not have an email or do not wish to be contacted at it please put "no@email.com" in the "Email confirmation to" field.</p>","callToAction":"RPM Technical Support Requests","intro":"<p>Support Request for issues specific to RPM devices and set up</p>","instructions":"<p>We’re sorry to hear that you are experiencing technical issues - by opening a ticket below and providing the relevant information we will have a specialist investigate the issue and resolve it as soon as possible. </p>\n\n<p>If you do not have an email or do not wish to be contacted at it please put "no@email.com" in the "Email confirmation to" field.</p>","icon":13855,"iconUrl":"https://helpdesk.support.mozzaz.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13855","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/64","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/64","calendarParams":{"firstDay":0,"date":"2026-04-21T07:03:42-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzQ3Mjg0Yi1lNTFmLTQxNjctYjdlZi05NDc4YWFkZDY0ZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNDcxNzcwOTY5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzY3NzA2MjIsIm5iZiI6MTc3Njc2OTQyMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ExpQ1dWKp4vSJ05v6XEQ7RC_QK6m-zfKYIPX32qUrpw","targetCollection":"upload-user-collection-471770969","endpointUrl":"https://api.media.atlassian.com","clientId":"0347284b-e51f-4167-b7ef-9478aadd64fa","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2023-03-22T15:46:36.041988Z","publish":{"jira":{"newIssueRequestTypeIds":[64],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[64],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"RPM Technical Support Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"df82f648-6fc9-4955-ac15-99ec0f2de01f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"6fe8c662-0333-4896-8e21-626fc2f3b140"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"587f4f38-3c10-42cd-8a9c-f3c0396d6cd9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":35},"localId":"c2ddc8ae-b405-48b9-af35-6177d4994982"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"b36be9c9-229c-43f2-8fb8-94b0f718dd9b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"f2203b36-74f1-4f5c-995e-e715f342d497"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"0ba1a179-2bf9-44db-be34-e2b0ea477ef6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":28},"localId":"b13dda97-dde8-47e0-8fff-35dc32c250eb"}}]},{"version":1,"type":"doc","content":[]}],"conditions":{"33":{"i":{"co":{"cIds":{"3":["3"]}}},"o":{"sIds":["2"]},"t":"sh"},"31":{"i":{"co":{"cIds":{"3":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"32":{"i":{"co":{"cIds":{"3":["2"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Mobile","conditions":["32"]},"2":{"name":"Landline","conditions":["33"]},"3":{"name":"Contact","conditions":["31"]}},"questions":{"12":{"type":"ts","label":"Your/Patient's FULL Name","description":"Please provide the first & last name that is used with your account (or patient's if completing on their behalf)","validation":{"rq":true},"jiraField":"customfield_12101","questionKey":""},"11":{"type":"pg","label":"Support Request Description","description":"Please provide a detailed description of the issue you are experiencing. This information will better help the Mozzaz Support team when resolving your issue.","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"text":""},"questionKey":""},"35":{"type":"ts","label":"Summary","description":"Please provide a short title summary of the issue you are experiencing.","validation":{"rq":true,"mxc":50},"jiraField":"summary","questionKey":""},"14":{"type":"ts","label":"Name Of Your CLINIC or HEALTH ORGANIZATION","description":"This is to help us find you in our system. If you don't know or are unsure, please put \"I'm not sure\"\"","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"no","label":"Mobile Number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"3":{"type":"cd","label":"How Would You Like Us To Contact You?","description":"Please choose from EMAIL, MOBILE or LANDLINE","validation":{"rq":true},"choices":[{"id":"1","label":"Email","other":false},{"id":"2","label":"Mobile","other":false},{"id":"3","label":"Landline","other":false}],"questionKey":""},"28":{"type":"no","label":"Landline Number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""}}},"uuid":"df82f648-6fc9-4955-ac15-99ec0f2de01f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2023-03-22T15:46:36.041988Z","publish":{"jira":{"newIssueRequestTypeIds":[64],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[64],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"RPM Technical Support Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"df82f648-6fc9-4955-ac15-99ec0f2de01f"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"6fe8c662-0333-4896-8e21-626fc2f3b140"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"587f4f38-3c10-42cd-8a9c-f3c0396d6cd9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":35},"localId":"c2ddc8ae-b405-48b9-af35-6177d4994982"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"b36be9c9-229c-43f2-8fb8-94b0f718dd9b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"f2203b36-74f1-4f5c-995e-e715f342d497"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"0ba1a179-2bf9-44db-be34-e2b0ea477ef6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":28},"localId":"b13dda97-dde8-47e0-8fff-35dc32c250eb"}}]},{"version":1,"type":"doc","content":[]}],"conditions":{"33":{"i":{"co":{"cIds":{"3":["3"]}}},"o":{"sIds":["2"]},"t":"sh"},"31":{"i":{"co":{"cIds":{"3":["1"]}}},"o":{"sIds":["3"]},"t":"sh"},"32":{"i":{"co":{"cIds":{"3":["2"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"Mobile","conditions":["32"]},"2":{"name":"Landline","conditions":["33"]},"3":{"name":"Contact","conditions":["31"]}},"questions":{"12":{"type":"ts","label":"Your/Patient's FULL Name","description":"Please provide the first & last name that is used with your account (or patient's if completing on their behalf)","validation":{"rq":true},"jiraField":"customfield_12101","questionKey":""},"11":{"type":"pg","label":"Support Request Description","description":"Please provide a detailed description of the issue you are experiencing. This information will better help the Mozzaz Support team when resolving your issue.","validation":{"rq":true},"jiraField":"description","defaultAnswer":{"text":""},"questionKey":""},"35":{"type":"ts","label":"Summary","description":"Please provide a short title summary of the issue you are experiencing.","validation":{"rq":true,"mxc":50},"jiraField":"summary","questionKey":""},"14":{"type":"ts","label":"Name Of Your CLINIC or HEALTH ORGANIZATION","description":"This is to help us find you in our system. If you don't know or are unsure, please put \"I'm not sure\"\"","validation":{"rq":true},"choices":[],"questionKey":""},"27":{"type":"no","label":"Mobile Number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"3":{"type":"cd","label":"How Would You Like Us To Contact You?","description":"Please choose from EMAIL, MOBILE or LANDLINE","validation":{"rq":true},"choices":[{"id":"1","label":"Email","other":false},{"id":"2","label":"Mobile","other":false},{"id":"3","label":"Landline","other":false}],"questionKey":""},"28":{"type":"no","label":"Landline Number","description":"","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""}}},"uuid":"df82f648-6fc9-4955-ac15-99ec0f2de01f"},"linkedJiraFields":["summary","description","customfield_12101"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}